IT Field Engineer - ASEAN & GCR
Core
Provide first-line IT and AV support, troubleshooting hardware/software issues, and maintaining corporate infrastructure for ASEAN and GCR users.
Role type
IT Field Engineer / Systems Administrator
Builds
Corporate IT infrastructure and AV systems
Domain
Enterprise IT Operations / Cybersecurity
Deliverable
Infrastructure
Required skills
Windows 11 administration, MacOS administration, Active Directory, system imaging, VPN configuration, network connectivity (802.11x), PC and Apple hardware repair, mobile device support, Zoom/AV device maintenance, basic networking, virtualization concepts
Preferred skills
Intune, Jamf, VMWare ESX, Cloud environments (AWS/Azure), automation tools, AI tools for troubleshooting
Technologies
Windows 11, MacOS, Microsoft Office, Google Workspace, Active Directory, Zoom, VMWare ESX, AWS, Azure, Intune, Jamf
Responsibilities
Perform routine repairs, maintenance, and upgrades to existing systems; troubleshoot and resolve routine technical issues; provide first-line IT & AV support; execute existing scripts to increase operational efficiency; document symptoms, actions, and outcomes in ticketing systems.
Seniority
Junior, hands-on IC
