Partner Services Program Manager
Core
Provide strategic direction for global Partner Services programs, development, processes, and systems to support the partner ecosystem.
Role type
Senior Program Manager (Partner Services)
Builds
Global partner services programs, operational processes, and compliance frameworks
Domain
Cybersecurity / Channel Partner Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, data manipulation, CRM systems, BI/Analytics, process improvement, gap analysis, automation, strategic guidance
Preferred skills
MBA, PMP or PgMP certification, enterprise support experience, Tableau development
Technologies
Tableau, CRM, Contact Center systems
Responsibilities
Establish operational excellence and documented processes for Partner Services programs; Analyze partner data to provide performance metrics and compliance reporting; Develop and implement operational processes for global partner services managers; Identify improvement opportunities and create programs to close performance gaps; Analyze operations to recommend and implement automation; Lead informally to develop better support strategies for partners and managers; Strategically guide programs to meet changing business requirements
Seniority
Senior, hands-on IC with strategic guidance
