Customer Success Manager
Core
Liaison between Professional Services and Production Services teams, overseeing enterprise-level support and service activities for Workday products.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise support services and customer adoption of Workday HCM, Payroll, and Financials solutions.
Domain
HRIS / Payroll / Financials (SaaS)
Required skills
Customer relationship management, issue resolution and escalation management, project management, roadmap communication, success plan development, executive stakeholder engagement, adoption planning
Preferred skills
Functional domain expertise in Financials, complex software/SaaS customer management, account management experience
Technologies
Workday HCM, Workday Payroll, Workday Financials
Responsibilities
Coordinate customer relationships and act as liaison between product management and customers; Develop success plans outlining critical success factors and metrics; Prioritize and drive resolution on customer concerns; Supervise and facilitate customer adoption of solution features; Use customer relationships for prospect references; Keep customers advised of process and procedural changes.
Seniority
Senior, hands-on IC
