Customer Success Manager - Sana
Core
Partner with enterprise customers adopting Sana Learn (AI for learning) to drive adoption, value realization, and long-term growth.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success plans, adoption strategies, and measurable business outcomes
Domain
Enterprise SaaS / AI for Learning (L&D)
Required skills
Enterprise SaaS account management, strategic problem solving, change leadership, stakeholder management, adoption strategy, risk mitigation, retention and growth, KPI definition, portfolio health monitoring
Preferred skills
Management consulting background, implementation experience, AI integration experience, experience in L&D or HCM environments
Technologies
Sana Learn, AI tools
Responsibilities
Own customer portfolio and define success plans/KPIs, lead adoption strategies to drive organization-wide impact, act as a strategic partner to HR/L&D/IT leaders, maintain visibility across the customer journey, drive retention and expansion opportunities
Seniority
Senior, hands-on IC
