Customer Solution Strategist
Core
Primary visionary for enterprise accounts, bridging the gap between current state and future-state business transformation for C-level executives.
Role type
Senior Customer Solution Strategist (Pre-sales/Consulting)
Builds
Strategic roadmaps, tailored value-driven presentations, and transformation initiatives for enterprise clients.
Domain
Human Capital Management (HCM) / Enterprise Software
Deliverable
product features | client delivery
Required skills
C-suite relationship management, strategic roadmap development, financial acumen, workshop facilitation, active listening, master storytelling, Workday ecosystem knowledge, solution orchestration
Preferred skills
M&A experience, digital transformation expertise, ESG strategy knowledge, innovation design thinking
Technologies
Workday Extend, Workday HCM, Workday Financial, Workday Talent
Responsibilities
Build deep partnerships with CFOs, CHROs, and CIOs; co-create 3–5 year strategic roadmaps; identify architecture white space for expansion; diagnose adoption issues and build business cases for continued investment; orchestrate specialized resources for unified account management; provide product feedback to development teams.
Seniority
Senior, hands-on IC with strategic leadership