Front Office Aftersales Support
Core
Coordinate post-sales commercial activities, ensuring proper attention and follow-up of administrative documents for machinery maintenance and service.
Role type
Front Office Aftersales Support
Builds
Maintenance contracts, service orders, and billing documentation for customer-owned machinery.
Domain
Industrial equipment / Intralogistics
Deliverable
client delivery
Required skills
SAP (advanced), administrative management, basic accounting, office software (Excel, Word, PowerPoint), English (professional conversation)
Preferred skills
Sales and customer service experience, finance degree or equivalent professional training
Responsibilities
Handle incoming calls and create customer breakdown reports in SAP; Create and manage customer and supplier records; Create and manage maintenance contracts and service plans; Issue order numbers to dealers; Control and close service orders; Generate debit notes and billing requests; Manage and resolve incidents according to workflows.