HR Operations Analyst
Core
Primary intake and support resource for employee, manager, and HR Operations inquiries across the Americas region, responsible for triage, issue resolution, and routing requests.
Role type
HR Operations Analyst
Builds
Efficient HR services and improved process effectiveness
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
Intake and triage, issue resolution, routing requests, case documentation, process improvement, knowledge base maintenance, trend analysis
Preferred skills
HR systems (Workday), collaboration tools (SharePoint), documented processes, shared inbox environments
Responsibilities
Serve as first point of contact for HR inquiries, document and triage requests, resolve routine policy inquiries, provide timely communication and status updates, maintain accurate case records, escalate complex inquiries, support maintenance of knowledge articles and FAQs, identify recurring inquiry trends
Seniority
Individual Contributor
