Assistant CS Manager
Core
Managing customer service operations, order coordination, and technical support for automation systems.
Role type
Assistant Customer Service Manager (Automation Systems)
Builds
Customer service workflows, order fulfillment, and technical support processes for automation equipment.
Domain
Industrial Automation / Logistics Technology
Deliverable
client delivery
Required skills
Customer service management, order coordination, technical troubleshooting, process documentation, cross-functional communication, MS Office proficiency, virtual meeting facilitation
Preferred skills
Experience with automation system technology solutions, familiarity with engineering and product development processes
Technologies
MS Office (Outlook, PowerPoint, Word, Excel), Zoom
Responsibilities
Communicate with customers regarding order status, quotations, and concerns; Support customer inquiries via email, phone, and chat; Coordinate and expedite customer orders; Investigate and resolve customer service requests; Produce detailed service reports; Document processes and communications; Brief on repairs, diagnostics, and equipment specifications.
Seniority
Mid-level, hands-on IC
