RMA Coordinator
Core
Manage the complete Return Material Authorization (RMA) process, coordinating customers, field engineers, repair teams, and logistics to ensure efficient service operations and high customer satisfaction. (via careerplan.io/jobs/85-004-10-375-rma-coordinator-at-audiocodes)
Role type
Operations coordinator (RMA & logistics)
Builds
Global service operations and hardware repair workflows
Domain
Telecommunications / Voice AI / Logistics
Required skills
RMA process management, international shipping coordination, ERP system operation, KPI analysis, contract verification, warehouse management, order creation, subcontractor management
Preferred skills
Logistics company experience, Oracle ERP familiarity, Cloud Console familiarity
Technologies
Oracle ERP, Cloud Console, Outlook, Excel, PowerPoint
Responsibilities
Manage end-to-end RMA process including replenishment and hardware issue identification; Coordinate and monitor import and export shipments; Operate and manage global service warehouses; Analyze quarterly performance indicators and prepare KPI reports; Develop and implement new internal and global processes; Manage subcontractor customer activity including order creation and expediting.
Seniority
Mid-level, hands-on IC