End User Techonlogy Analyst
Core
Onsite IT support and infrastructure management for the Mexico City office, serving local users with desktop, networking, and business application issues.
Role type
End User Technology Analyst (L2/L3 support)
Builds
Office IT infrastructure, user endpoints, and meeting room solutions
Domain
Fund administration / Middle office solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 support, Microsoft Intune, Active Directory, Office 365, Windows 365, hardware repair, network cabling, IT asset management, printer support, vendor coordination
Preferred skills
Physical networking support, SOP documentation, process improvement
Technologies
Windows 10/11, Intune, Active Directory, Office 365, Windows 365, Teams
Responsibilities
Resolve onsite IT requests for desktop, telephone, networking, and business applications; maintain office IT infrastructure; provide L2/L3 support to the Service Desk; deploy and collect IT equipment; support video conference and meeting room solutions; manage network cabling and patching; handle office moves and setups; manage IT asset inventory; support phone and Teams for Voice provisioning; coordinate with local office management and Group IT; research and implement new systems to improve efficiencies.
Seniority
Mid-level, hands-on IC
