IT Help Desk (DFW Only)
Core
Provide technical support for day-to-day IT operations, diagnose problems, and resolve issues for employees.
Role type
IT Help Desk Specialist
Builds
Internal IT support services for Alkami employees
Domain
IT Support / Enterprise Systems
Deliverable
client delivery
Required skills
Mac and Windows troubleshooting, ticketing systems, identity and access administration, endpoint network troubleshooting, MDM management, AI tooling integration
Preferred skills
Bachelor's degree in technology, advanced system administration, Jira reporting, API integration, MDM exposure
Technologies
Windows 11, macOS, Jira, Intune, Jamf, MobileIron, VPN, DNS, DHCP, AD, VoIP, Email
Responsibilities
Serve as point of contact for technical assistance, perform remote troubleshooting, patch/remediate devices, provision/decommission equipment, interpret system behaviors, maintain asset management records, escalate issues, update team documentation, integrate AI tooling
Seniority
Mid-level, hands-on IC
