IT Support Engineer
Core
Providing first-line IT support, hardware management, and office connectivity for DeepL employees in Austin, TX and remote global locations.
Role type
IT Support Engineer
Builds
IT services and operations for a global AI language platform company
Domain
Technology / IT Operations
Deliverable
infrastructure
Required skills
IT support and operations, operating systems (Windows, macOS, Linux), MDM tools (JAMF, Intune), ticketing systems, ITIL processes, IT security best practices, vendor management, IT asset management, Zoom conference system management
Preferred skills
AI tools fluency, international team collaboration
Responsibilities
First line IT support and ticket triage, employee hardware and device management, office IT and connectivity setup, onboarding and off-boarding tech provisioning, continuous improvement of IT services
Seniority
Mid-level, hands-on IC
