Senior Group Director, Human Resources & Employee Relations Advisory
Core
Lead HR Generalists and Employee Relations Specialists to deliver best-in-class HR & ER support, including investigations, service delivery, and complex case management.
Role type
Senior Group Director, People & Organization (P&O) Advisory
Builds
Robust frameworks, standards, and scalable HR & ER solutions for the organization
Domain
Luxury retail / Human Resources / Employee Relations
Required skills
Process design, service delivery metrics, employee relations investigations, people leadership, triage and escalation protocols, stakeholder management, operational excellence
Preferred skills
Retail, hospitality, or service industry experience
Technologies
N/A
Responsibilities
Develop and maintain service delivery frameworks and standards; oversee HR Generalists and Employee Relations Specialists; implement triage and escalation protocols; manage leadership complexities and escalations; define SLAs and compliance requirements; allocate resources based on case complexity; build common tools and templates.
Seniority
Senior Group Director, strategic leadership with hands-on oversight
