Senior Group Director, Human Resources & Employee Relations Advisory
Core
Lead HR Generalists and Employee Relations Specialists to deliver best-in-class HR support, manage complex employee relations cases, and ensure consistent service delivery across the organization.
Role type
Senior Group Director, People & Organization (P&O) Advisory
Builds
Scalable HR & ER service frameworks, triage/escalation protocols, and knowledge-sharing tools for HR teams.
Domain
Luxury retail / Human Resources / Employee Relations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process design and delivery, Service level agreement (SLA) management, Employee relations case management, Data-driven process improvement, People leadership, Resource allocation based on complexity
Preferred skills
Retail, hospitality, or service industry experience
Technologies
N/A
Responsibilities
Develop and maintain robust frameworks for service delivery; Oversee HR Generalists for proactive guidance; Oversee Employee Relations Specialists for complex case handling; Implement triage and escalation protocols; Share insights with HRBPs and COEs; Monitor impact using data-driven insights; Manage leadership complexities and escalations
Seniority
Senior Group Director, hands-on leadership