HRES Employee Services
Core
First point of contact for employee and manager inquiries regarding HR issues (time accruals, benefits, compensation, compliance) via phone, email, and portal.
Role type
HR Shared Services Generalist
Builds
Accurate resolution of HR transactions and inquiries for employees and managers across the Americas.
Domain
Human Resources / Americas Region (US and Mexico)
Deliverable
client delivery
Required skills
HR policies and procedures knowledge, Workday, ADP HRIS, Benefit Systems, Kronos, data confidentiality, multitasking, customer service
Preferred skills
Workday, ServiceNow, PHR/SPHR certification, call center experience
Technologies
Workday, ServiceNow, ADP HRIS, Benefit Systems, Kronos
Responsibilities
Handle incoming requests to assess and resolve HR issues, input accurate transactions in multiple systems, review discrepancies, maintain HR records, complete special projects, provide HR program support
Seniority
Entry-level, individual contributor