IT Process Engineer I
Core
Formalize and operate IT service management processes (change, incident, problem, configuration) to ensure stable IT production environments and support business strategy.
Role type
Junior IT Process Engineer (ITIL framework)
Builds
IT service delivery lifecycle and process compliance
Domain
IT Operations / Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL framework knowledge, change management, incident management, problem management, configuration management, process documentation, root cause analysis, process improvement, compliance monitoring, data analysis, mentoring
Preferred skills
SDLC experience, test lift cycle knowledge, cost reduction strategies, best practices implementation
Technologies
ITIL, ITIL Information Library, process management tools
Responsibilities
Drive assessment and authorization of changes to IT production environment; minimize service disruption from improper changes; identify root causes of incidents and prevent recurrence; maintain accurate configuration item data; develop process tools and templates; monitor process performance against KPIs; ensure compliance with audit requirements (e.g., Sarbanes-Oxley); provide technical consulting and mentoring on process utilization.
Seniority
Entry-level, hands-on IC
