Customer Success Representative
Core
Serve as a trusted partner to clients to unlock the potential of information management solutions, driving retention and growth.
Role type
Customer Success Representative (Account Management)
Builds
Information management solutions, data centers, and asset lifecycle management services
Domain
Records and information management, digital transformation
Deliverable
client delivery
Required skills
Customer relationship management, contract renewal processes, CRM software (SFDC), commercial pricing discussions, retention strategies, account growth identification
Preferred skills
Cross-functional collaboration, consultative partnership building
Technologies
SFDC
Responsibilities
Cultivate deep, consultative partnerships with key customer stakeholders; Monitor account health and CSAT dashboards to address feedback; Partner with sales to uncover cross-sell and upsell opportunities; Guide contract renewal cycles and lead annual pricing reviews
Seniority
Mid-level, hands-on IC