Ingeniero Junior de Soporte Técnico / Bilingue
Core
L2 IT Application Support Engineer maintaining reliability of digital solutions and troubleshooting mission-critical software applications.
Role type
L2 Application Support Engineer
Builds
Digital Solutions for enterprise clients
Domain
Information Technology / Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Linux, SQL, database concepts, Google Cloud Platform, L2 software troubleshooting, incident management, remote customer support, DevOps principles, APIs, containers (Docker, Kubernetes), search engine tools (Elasticsearch, Splunk)
Preferred skills
None stated
Technologies
Google Cloud Platform, Docker, Kubernetes, Elasticsearch, Splunk
Responsibilities
Troubleshoot and analyze system issues across cloud platforms; Act as Digital Solution Expert on priority incident calls; Onboard and configure new clients onto digital applications; Monitor system notifications and identify automation opportunities; Participate in on-call rotation
Seniority
Mid-level (3+ years experience)