Customer Success Manager
Core
Strategic advisor supporting enterprise-level clients in records, information management, and digital transformation services to drive loyalty and revenue growth.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Sustainable records and information management solutions, digital transformation services, and data center services for enterprise clients.
Domain
Information Management / Records Management / Digital Transformation
Deliverable
client delivery
Required skills
Strategic relationship management, solution selling, commercial audit management, account health management, compliance analysis, customer metrics mastery (NPS, CSAT, CES)
Preferred skills
Experience servicing enterprise-level clients, engaging with senior-level executives, navigating complex escalations
Responsibilities
Partner with key customer decision-makers to structure partnership strategies and lead Quarterly Business Reviews (QBR), oversee customer onboarding and document verification, manage resolution of complex service and billing issues and coordinate commercial audits
Seniority
Mid-Senior, hands-on IC