Manager, Customer Success
Core
Lead a Customer Success team and act as a trusted advisor for strategic enterprise clients to optimize the customer experience lifecycle, drive product adoption, and ensure account retention.
Role type
Manager, Customer Success (Team Lead + Strategic Account Management)
Builds
Customer success programs, post-sales optimization plans, and account growth strategies for enterprise clients
Domain
Financial services / Identity and fraud management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and coaching, strategic account management, post-sales performance management, customer health monitoring, cross-functional collaboration, revenue expansion strategy
Preferred skills
Subject matter expertise in fraud and identity services, managing global accounts, project management, resource planning, forecasting
Technologies
Customer Success platforms, analytics tools, CRM systems
Responsibilities
Coach and mentor a team of Customer Success Managers, serve as the primary contact for key enterprise accounts, establish success criteria and optimization plans, monitor solution usage and account health, resolve complex cross-functional issues, identify growth opportunities for revenue expansion
Seniority
Manager, hands-on leadership
