Senior Client Service Manager
Core
Lead strategic partnerships and operational excellence for Equifax's top-tier clients (EFX and TDX), acting as the primary point of contact for non-sales issues and critical incidents.
Role type
Senior Client Service Manager (Strategic Account Management)
Builds
Bespoke client relationship management strategies, proactive engagement plans, and high-quality service delivery for premium clients.
Domain
Financial Services / Credit Reporting / Data Analytics
Deliverable
client delivery
Required skills
Strategic client relationship management, incident management, service level agreement (SLA) monitoring, cross-functional coordination, process improvement, audit management, reporting and insights generation
Preferred skills
FCA regulated industry experience, Salesforce proficiency, Google Workspace familiarity
Responsibilities
Shape strategic partnerships for EFX and TDX clients; design proactive contact strategies including service and pricing reviews; monitor end-to-end service performance against contracted standards; evaluate and enhance the client support model; drive cross-functional delivery of high-quality services; identify and implement service and process improvements; ensure timely completion of audits; deliver bespoke service reports and insights.
Seniority
Senior, hands-on IC with strategic leadership