Customer Success Manager - Government Solutions
Core
Strategic role driving value realization, usage growth, and long-term client satisfaction for government accounts by acting as a trusted advisor.
Role type
Senior Customer Success Manager (Government Solutions)
Builds
Data analytics solutions and reporting workflows for public sector agencies
Domain
Public sector / Government / Data Analytics
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Strategic account management, public sector subject matter expertise, cross-functional liaison, project management, data utilization analysis, churn risk mitigation
Preferred skills
AI productivity tools, prompt engineering, government contract structures, public sector data compliance, agency procurement workflows
Technologies
Modern productivity tools, automated data reporting workflows
Responsibilities
Partner with State Account Executives to map agency objectives and drive solution adoption; Lead client onboarding, system integration planning, and technical enablement; Conduct performance reviews and value-realization assessments; Lead cross-functional alignment to resolve technical feedback; Develop automated data reporting workflows; Support end-to-end account health and strategic planning
Seniority
Senior, hands-on IC
