Head of Retention and Renewals
Core
Lead and scale the renewals function to drive predictable recurring revenue growth, Gross Revenue Retention (GRR), and Net Revenue Retention (NRR) for Equifax's Specialized Sales team.
Role type
Head of Renewals and Retention (Sales Leadership)
Builds
A segmented renewals motion with clear ownership models, forecasting processes, and compensation structures for a global team.
Domain
SaaS / Financial Services / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS renewals strategy, GRR/NRR management, cross-sell and upsell integration, forecasting and planning, capacity modeling, org design, compensation structure design, Salesforce proficiency
Preferred skills
Building and leading renewals organizations, complex enterprise negotiation, cross-functional partnership with Product/Pricing/Finance, data-driven process optimization
Technologies
Salesforce
Responsibilities
Define and own renewals strategy across all vertical segments; Design segmented renewal motions with clear ownership; Own forecasting for GRR and NRR; Build and scale a global team of Renewal Sales Specialists; Design compensation and incentive structures; Establish feedback loops between Renewals, Product, and Pricing.
Seniority
Director/VP level, hands-on leadership