Sr Customer Success Manager
Core
Senior Customer Success Manager driving revenue retention and expansion for enterprise customers using embedded operating systems and real-time solutions.
Role type
Senior Customer Success Manager (Technical Account Management)
Builds
License renewals, upsell opportunities, and successful onboarding/adoption of Wind River embedded OS products.
Domain
Embedded systems, Real-time Operating Systems (RTOS), Cloud Platform, IoT, Aerospace, Defense, Automotive
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Embedded OS expertise (VxWorks, Linux), full customer lifecycle management, revenue growth strategies, cross-functional team leadership, churn prevention, stakeholder management at executive levels
Preferred skills
Wind River Cloud Platform, VMware vSphere, OpenStack, Kubernetes, container lifecycle management, hybrid cloud architecture, secure boot and encryption knowledge
Technologies
VxWorks, Wind River Studio Developer, Wind River Cloud Platform, Linux, Kubernetes, VMware vSphere, OpenStack, eLxr, Red Hat, SUSE, Ubuntu
Responsibilities
Own full customer lifecycle with focus on renewals and upsell; Act as strategic partner to understand business outcomes; Scout new opportunities to expand footprint; Marshal cross-functional teams to address customer needs; Prevent churn by monitoring health and addressing concerns; Develop customers into positive references; Maintain detailed records in customer intelligence platform; Partner with Product and Sales teams on roadmap insights
Seniority
Senior, hands-on IC with strategic partnership focus
