Senior Principal Consultant - Senior Platform Engineer
Core
Diagnose and resolve complex technical issues related to application software, provide timely support to end users, and collaborate with development teams to implement software fixes.
Role type
Senior Application Support Engineer
Builds
Software fixes and enhancements for enterprise clients
Domain
IT Services / Application Support
Deliverable
client delivery
Required skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Preferred skills
Dynatrace Certified Associate
Technologies
Dynatrace
Responsibilities
Diagnose and resolve complex technical issues related to application software, provide timely and effective support to end users facing software problems, Collaborate with development teams to implement software fixes and enhancements, develop and maintain support documentation and training materials for users, Participate in testing and deployment of new software releases, identify opportunities for process improvements and automation in support operations.
Seniority
Senior, hands-on IC
