Senior Technical Support Engineer - APAC
Core
Resolve complex, ambiguous customer issues for the LaunchDarkly platform while driving improvements to support workflows and mentoring team members.
Role type
Senior Technical Support Engineer (Software Platform)
Builds
Feature management platform for software developers
Domain
Developer tools / Feature management / SaaS
Deliverable
client delivery
Required skills
Deep technical knowledge of LaunchDarkly platform, SDKs, and integration patterns, Independent judgment on complex multi-variable problems, Programming language fluency (Node.js, Java, or PHP), Cross-functional collaboration, Mentoring and knowledge sharing, Systemic trend identification
Preferred skills
Experience in software engineering or equivalent customer-facing technical role, Ability to influence prioritization based on customer data
Technologies
LaunchDarkly platform, SDKs, Node.js, Java, PHP
Responsibilities
Resolve complex customer issues independently, Serve as escalation point for non-routine cases, Identify systemic trends to improve workflows and tooling, Collaborate with Engineering and Product on bugs and feature gaps, Mentor junior team members, Participate in cross-functional programs to extend support impact
Seniority
Senior, hands-on IC with mentorship responsibilities
