Senior Application Support Engineer
Core
Lead the evolution of application support for complex customer-facing travel systems, driving operational excellence and systemic solutions.
Role type
Senior Application Support Engineer (Travel Tech)
Builds
Customer-facing travel experiences and partner integrations
Domain
Travel technology
Deliverable
client delivery
Required skills
Application troubleshooting, incident management, systemic issue resolution, diagnostic tools (Grafana, Datadog), database queries, log aggregation, AI-powered support tools, mentoring, technical documentation
Preferred skills
Leadership in incident resolution, external partner management, operational quality
Technologies
Grafana, Datadog
Responsibilities
Troubleshoot and resolve high-impact complex application issues, participate in incident response for critical system problems, contribute to AI-driven diagnostics and support automation, mentor junior support engineers, create and manage technical documentation, take ownership of escalations coordinating across engineering and vendors
Seniority
Senior, hands-on IC with leadership responsibilities
