Applications Support Senior Analyst -Assistant Vice President
Core
Provides technical and business support for Citi Applications, ensuring stability, efficiency, and effectiveness for users and the business.
Role type
Senior IC Applications Support Analyst (Assistant Vice President)
Builds
Production application systems and support processes for Citi's business operations
Domain
Financial Services / Application Support
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Application support, risk reconciliation, contingency planning, technical documentation, stakeholder liaison, service level management, team coaching, problem management tools, issue tracking, system monitoring
Preferred skills
Programming languages, problem management tools, analytical skills, workload planning
Technologies
Application support tools, monitoring tools, issue tracking tools
Responsibilities
Provide quick resolutions to application issues and drive stability improvements; Perform start of day checks, continuous monitoring, and regional handover; Execute same day risk reconciliations; Develop and maintain technical support documentation; Assess risk and impact of production issues and escalate to management; Formulate scope and objectives for complex application enhancements; Participate in application releases from development to production; Act as liaison between users, internal technology groups, and vendors; Coach and train new recruits; Ensure storage and archiving procedures are functioning correctly
Seniority
Senior, hands-on IC with leadership responsibilities
