IT Site Support Engineer
Core
Provide tailored, responsive IT support to C-level executives and senior personnel, focusing on device setup, troubleshooting, and audio/video conferencing systems.
Role type
Senior IC IT Site Support Engineer
Builds
Executive device configurations, resolved hardware/software incidents, and supported A/V conferencing infrastructure
Domain
Corporate IT / Executive Support
Required skills
Executive-level IT support, hardware troubleshooting, software troubleshooting, A/V conferencing systems management, Microsoft Teams administration, ITIL framework knowledge, ticketing system documentation, vendor management, data protection procedures, security compliance
Preferred skills
Microsoft 365, Swift
Technologies
Microsoft Teams, Microsoft 365, Office 365, LAN, WAN, Swift
Responsibilities
Set up and configure executive devices (laptops, mobile), troubleshoot hardware/software issues for executives, manage A/V conferencing systems and live meeting support, document incidents in ticketing system, partner with IT team on complex network/application issues, train staff on collaboration tools, maintain equipment inventory, implement data protection and backup procedures, create troubleshooting guides and user instructions, travel 10-25% for site support
Seniority
Senior, hands-on IC
