Customer Success Manager
Core
Own and grow relationships with customers post-sale, ensuring they achieve measurable value from Frame's AI security engine to drive retention and expansion.
Role type
Customer Success Manager (SaaS/Cybersecurity)
Builds
Customer success plans, onboarding processes, and expansion pipelines for Frame's AI security platform
Domain
Cybersecurity / AI / Human Security
Deliverable
production ML models
Required skills
Customer relationship management, onboarding and implementation, stakeholder management, retention and expansion strategies, business review leadership, internal advocacy, CRM/CS tools proficiency
Preferred skills
SaaS experience, cybersecurity domain knowledge, technical product familiarity
Technologies
Salesforce, Gainsight, HubSpot
Responsibilities
Own a portfolio of customers as primary post-sale contact, drive onboarding for fast time-to-value, build trusted relationships with key stakeholders, develop success plans aligned to customer goals, monitor account health and mitigate retention risks, identify expansion opportunities with Sales, lead regular business reviews to demonstrate ROI, advocate for customers to influence product roadmap, collaborate with Support and Product to resolve issues, track and report on success metrics
Seniority
Mid-level, hands-on IC