Enterprise Client Success Manager
Core
Manage the end-to-end lifecycle for a portfolio of 6-8 strategic enterprise life insurance clients, ensuring successful implementation, adoption, and renewal.
Role type
Senior Enterprise Client Success Manager
Builds
Client retention, upsells, and value demonstration for enterprise life insurance partners
Domain
B2B2C SaaS / Life Insurance / Healthcare Tech (via careerplan.io/jobs/F8-007-B9-766-enterprise-client-success-manager)
Deliverable
client delivery
Required skills
Account management, client lifecycle management, data analytics, cross-functional collaboration, stakeholder management, problem-solving, strategic communication
Preferred skills
Early-stage startup experience, B2B2C or insurance/healthcare tech background, Salesforce proficiency
Technologies
Salesforce, Notion, Slack
Responsibilities
Oversee end-to-end client journey from implementation to renewal, manage client challenges and escalations, leverage data to optimize client KPIs, report on metrics to demonstrate product value
Seniority
Senior, hands-on IC
