Customer Success Manager
Core
Drive customer value, adoption, and long-term success for an AI-driven cybersecurity platform that secures the SDLC from prompt to production.
Role type
Customer Success Manager (SaaS)
Builds
Customer adoption and retention for OX Security's cloud runtime platform
Domain
Cybersecurity / AI / SaaS
Deliverable
client delivery
Required skills
Customer onboarding, stakeholder management, technical advisory, issue resolution, usage monitoring, cross-functional collaboration, retention/upsell strategies
Preferred skills
Enterprise customer experience, DevSecOps/SDLC background, cross-functional product/engineering partnership
Technologies
OX Security platform, cloud runtime
Responsibilities
Lead new customer onboarding and implementation; Provide training and guidance for workflow integration; Act as a trusted technical advisor throughout the customer lifecycle; Resolve customer inquiries and issues; Collaborate with Product and Engineering to address complex challenges; Monitor usage and drive adoption/growth; Partner with Sales for long-term success