Customer Success Engineer - EMEA
Core
Trusted technical partner guiding customers through post-sale adoption, implementation, and integration of secure connectivity solutions.
Role type
Senior Customer Success Engineer (post-sale technical enablement)
Builds
Customer adoption and successful deployment of Cyolo's Secure Connectivity Platform
Domain
Cybersecurity / OT & IT infrastructure / Secure Connectivity
Deliverable
product features
Required skills
post-sale technical consulting, implementation guidance, complex troubleshooting, cross-functional collaboration, technical documentation, stakeholder management, product value demonstration
Preferred skills
Linux/OS administration, security principles, identity management, OT/IT environments, Zero Trust, SaaS experience
Technologies
Cyolo Secure Connectivity Platform, APIs, IAM, cloud technologies, networking, third-party integrations
Responsibilities
Serve as primary post-sale technical contact and trusted advisor; guide customers through onboarding, implementation, and integration; troubleshoot complex technical issues; translate customer feedback into product insights; deliver technical training and enablement sessions; support renewal and expansion efforts; create technical success plans and documentation.
Seniority
Mid-Senior, hands-on IC