Customer Success Manager
Core
Own a portfolio of global publisher, agency, and brand accounts, driving satisfaction, retention, and growth from onboarding through renewal.
Role type
Senior Customer Success Manager (Ad-Tech)
Builds
Long-term client relationships and strategic growth plans for Browsi Boost and Polaris AI products
Domain
Ad-tech / Digital Media Intelligence
Deliverable
client delivery
Required skills
Account management, strategic advisory, QBR leadership, onboarding management, performance analysis, CRM management
Preferred skills
Programmatic advertising knowledge, cross-functional collaboration, Salesforce/Jira/Slack proficiency, additional European language
Technologies
Salesforce, Jira, Slack, Excel, Google Sheets
Responsibilities
Lead end-to-end onboarding and pilot setup, conduct monthly reviews and QBRs, analyze performance data for client insights, manage renewals and commercial discussions, collaborate with cross-functional teams for product adoption
Seniority
Mid-Senior, hands-on IC