IT Support Specialist
Core
Full-time in-person IT support professional resolving technical issues and managing devices in an educational environment.
Role type
IT Support Specialist
Builds
Maintains operational stability for faculty, administration, and students via device support and system management
Domain
Education / IT Infrastructure
Deliverable
client delivery
Required skills
Active Directory, Office 365, Google Workspace, Windows 10, Mac, Chromebook, hardware repair, ticketing system management, user account administration, vendor coordination
Preferred skills
technology certification, Associate or Bachelor's degree in computer science, analytical problem-solving, written and verbal communication
Technologies
Active Directory, Office 365, Windows
Responsibilities
Resolve technical support issues and manage site ticketing systems; diagnose, repair, and deploy PCs, printers, projectors, Chromebooks, iPads, and other classroom devices; support maintenance of client/server environments; assist with user account setup, organizational unit creation, and password resets in Active Directory, Office 365, and Google Admin Console; document work and build knowledge-base resources; provide technology training to faculty and administration; coordinate with external vendors for parts and equipment evaluation
Seniority
Entry-level, hands-on IC