Technical Account Manager
Core
Trusted technical advisor for US customers, owning the post-sale journey from onboarding and deployment through long-term adoption and growth.
Role type
Senior Technical Account Manager
Builds
Customer adoption, account health, and expansion of usage across new applications and teams.
Domain
Cybersecurity / Enterprise SaaS
Deliverable
client delivery
Required skills
Technical implementation (APIs, integrations, configuration), troubleshooting in production, translating requirements to implementation plans, running technical business reviews, managing multiple accounts, global team collaboration
Preferred skills
Cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), DevSecOps, AI/ML-driven products, enterprise renewals and expansion
Technologies
AWS, GCP, Azure, Docker, Kubernetes, APIs, webhooks, CI/CD pipelines
Responsibilities
Lead technical onboarding and implementation including integrations with security tools and cloud infrastructure; Act as trusted technical advisor guiding customers on best practices; Drive ongoing adoption and account health; Run regular technical business reviews with customer security leaders; Serve as customer voice to R&D and Security Research teams; Build and maintain documentation, runbooks, and reusable assets; Track and report on time-to-value, adoption, and account health metrics.
Seniority
Senior, hands-on IC
