Technical Account Manager
Core
Own the customer journey from onboarding to renewal, driving platform adoption and value realization for B2B SaaS clients.
Role type
Senior Technical Account Manager (B2B SaaS)
Builds
Customer success processes, implementation playbooks, and strategic business reviews
Domain
Cybersecurity / Vendor Risk Management (GRC/TPRM)
Required skills
Customer lifecycle management, technical enablement (APIs, integrations, SSO, Jira, Slack), strategic business reviews, cross-functional partnership with Sales/Engineering, GRC/TPRM domain expertise
Preferred skills
Startup mindset, process definition, health scoring methodology design
Technologies
SSO, Jira, Slack, APIs
Responsibilities
Manage customer portfolio from onboarding through renewal, drive platform adoption and value realization, partner with Account Executives on renewals and expansion, assist with technical configuration and integrations, translate user feedback to product requirements, conduct strategic business reviews, build foundational implementation processes and playbooks