Customer Success Manager
Core
Drive strategic customer success and product growth for enterprise healthcare clients by acting as the voice of the client and shaping future product features.
Role type
Strategic Customer Success Manager (Enterprise)
Builds
AI-powered clinical insights platform for physicians
Domain
Digital Health / SaaS / Value-Based Care
Deliverable
production ML models
Required skills
Enterprise account management, Onboarding cycle management, Renewal process management, CRM management, KPI tracking, Product roadmap influence, Stakeholder management (C-level to clinicians), Value-Based Care domain expertise
Preferred skills
Technical background, General sales experience, US Healthcare experience
Technologies
CRM systems
Responsibilities
Influence and shape future product development based on client needs; Identify and solve client pain points; Build and maintain relationships with enterprise accounts from clinicians to C-level executives; Lead client communications and account operations including F2F and virtual meetings; Track and manage clients and KPIs (Usage, engagement) on CRM; Participate in product cycles, road-map planning, and execution.