Customer Success Specialist - West Coast
Core
Own the full lifecycle of client relationships for law enforcement agencies, serving as a trusted advisor to maximize product value and drive retention.
Role type
Customer Success Specialist (B2B SaaS)
Builds
PenLink data management and analytics software for law enforcement
Domain
Law enforcement technology / Open-source intelligence (OSINT)
Deliverable
client delivery
Required skills
OSINT expertise, law enforcement software proficiency, account management, risk identification, consultative selling, escalation resolution
Preferred skills
5+ years in law enforcement, experience with Tangles platform, travel for on-site consultations
Technologies
PenLink, Tangles
Responsibilities
Serve as day-to-day contact for assigned accounts, review customer journey to support goal achievement, collaborate with sales and training teams, identify risk and growth indicators, conduct in-person/on-site consultations and demonstrations
Seniority
Mid-level, hands-on IC
