Customer Experience Success Manager
Core
Drive product adoption, customer engagement, and retention for a portfolio of enterprise customers using data and AI tools.
Role type
Customer Success Manager (SaaS/AI)
Builds
Customer retention, account expansion, and value realization for video and AI solutions
Domain
Enterprise Video, Media, AI, SaaS
Required skills
Customer relationship management, data analysis, technical aptitude, AI fluency, problem-solving, communication
Preferred skills
SaaS platform experience, API/integration knowledge, CRM usage, video/media industry knowledge, multilingual proficiency
Responsibilities
Drive product adoption and align capabilities with customer business goals, manage customer portfolio via proactive outreach and digital strategies, monitor health and mitigate churn risks, identify growth opportunities for account expansion, build technical expertise in products and APIs, leverage AI/automation for engagement efficiency, collaborate with Sales/Support/Product teams
Seniority
Junior to Mid-level, hands-on IC