Account Manager, Education
Core
Partner with Kaltura's education customers across the UK and Europe to drive adoption, retention, and strategic success of AI-enabled video and learning platforms.
Role type
Senior Account Manager (Education SaaS)
Builds
AI-powered video management, virtual classrooms, student engagement, and content creation solutions for educational institutions
Domain
EdTech / Higher Education / K-12 / Online Learning
Required skills
Strategic account management, stakeholder engagement, adoption and retention strategies, risk mitigation, cross-functional coordination, data analysis, project coordination
Preferred skills
Higher education sector experience, LMS/VLE platform knowledge, digital learning transformation expertise, AI in education passion, video platform experience
Technologies
Salesforce, customer success platforms, Excel, PowerPoint
Responsibilities
Build trusted advisor relationships with academic and technical stakeholders; lead structured engagements like success reviews and strategic planning; drive onboarding and platform utilization; monitor customer health and execute risk mitigation plans; coordinate cross-functional teams to resolve escalations; advocate for customer needs to product leadership.
Seniority
Mid-Senior, hands-on IC