IT Support Analyst
Core
Provide day-to-day technical support, triage service requests, and manage cybersecurity controls for the F/A-18 and EA-18G Integrated Product Team.
Role type
Senior IT Support Analyst (Defense Contracting)
Builds
IT support services, cybersecurity compliance, and operational support for critical defense programs.
Domain
Defense / Aerospace / IT Operations
Required skills
Windows OS administration, Microsoft Office (Excel, Word, PowerPoint), cybersecurity controls implementation, account management, change request management, desktop troubleshooting, asset deployment, patching and maintenance coordination.
Preferred skills
Atlassian tools (Jira, Service Desk, Wiki), Security+ certification or DoD 8140-compliant credential.
Technologies
Windows, JIRA, Excel, Word, PowerPoint, Atlassian
Responsibilities
Triage and prioritize service requests, help desk tickets, and change requests; provide technical support to end users; implement and follow cybersecurity controls; handle junior-level system administration duties; troubleshoot desktop and application issues; support IT asset deployment; coordinate patching and maintenance activities.
Seniority
Senior, hands-on IC
