Enterprise Service Desk Specialist
Core
Providing Tier 2/3 IT support, incident resolution, and systems monitoring for 5,000+ users in a military Command and Control (C2) environment.
Role type
Enterprise Service Desk Specialist (IT Operations)
Builds
IT support services and network stability for defense/government clients
Domain
Defense & Government IT Services
Deliverable
client delivery
Required skills
Incident tracking and prioritization, troubleshooting systems/network issues, user account management, systems/network monitoring, security policy compliance, process documentation, team leadership
Preferred skills
Operating systems administration (Windows, Linux), database management (SQL Server), collaboration tools (Teams), network hardware configuration
Technologies
Jira, Remedy, ServiceNow, Windows, Linux, Exchange, SQL Server, TEAMS, WSUS, Cisco, Citrix, Dell, HP, ITIL, Microsoft, Nutanix, Palo Alto, VMware
Responsibilities
Document and assess incidents and service requests, create and maintain service records in ticketing systems, set up user and service accounts, perform systems/network monitoring, coordinate request escalation, ensure data security and classification compliance, provide user training and guidance
Seniority
Mid-level, hands-on IC with potential for work leadership