IT Support Specialist (Okta Admin)
Core
Primary point of contact for employee IT assistance across hardware, software, and access needs, diagnosing and resolving technical problems to ensure productivity.
Role type
IT Support Specialist (Identity & Device Management)
Builds
Internal employee support processes and user experience
Domain
Enterprise IT / Identity Management
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, identity management tools, device management, macOS support, Windows support, networking basics, remote connectivity, conference room logistics, Microsoft Office Suite (via careerplan.io/jobs/09-00A-F2-D63-it-support-specialist-okta-admin)
Preferred skills
Scripting, automation, peripheral support
Responsibilities
Diagnose and resolve technical problems via remote sessions and direct interaction, onboard new employees with device provisioning, maintain office IT infrastructure including meeting rooms, collaborate on process improvements
Seniority
Mid-level, hands-on IC
