IT Support / Operations Engineer
Core
In-house IT Support and Operations Engineer providing high-touch technical support, infrastructure management, and user lifecycle administration for a fast-growing AI platform company.
Role type
Senior IC IT Operations Engineer
Builds
Reliable internal IT infrastructure, seamless onboarding experiences, and automated support workflows for employees
Domain
AI Infrastructure / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS administration at scale, Windows environment management, Google Workspace administration, MDM platform expertise (e.g., Kandji), IdM/SSO solutions (e.g., Okta), hardware troubleshooting, software troubleshooting, user lifecycle management, IT asset management, workflow automation, office buildout support
Preferred skills
Systems administration, cloud service configuration, knowledge base creation, vendor relationship management
Technologies
Google Workspace, Kandji, Okta, Mac, Windows
Responsibilities
Diagnose and resolve hardware and software issues across Mac and Windows fleets; manage user provisioning, deprovisioning, and access control; lead new employee onboarding and laptop setup; maintain and improve office IT infrastructure; build self-serve knowledge bases; manage IT asset procurement and inventory; support office buildouts and workplace planning; identify and implement workflow automation opportunities; perform routine maintenance on cloud-based services
Seniority
Mid-level to Senior, hands-on IC