IT Support Technician
Core
Provide on-site and remote end-user IT support, troubleshooting hardware, software, and network issues for desktops and laptops.
Role type
Desktop Support Technician
Builds
Stable IT operations for end-users in an enterprise environment
Domain
Enterprise IT Services
Deliverable
client delivery
Required skills
Microsoft 365 administration, Active Directory user management, Windows 11 desktop support, hardware troubleshooting, network and printer support, ticketing system usage, remote support tools
Preferred skills
Microsoft Intune/endpoint management, VoIP phone systems, CompTIA A+ or Microsoft certifications, asset/inventory management, mid-to-large enterprise or public-sector experience
Technologies
Active Directory, Microsoft 365, Microsoft Intune, Office 365, Windows, Network
Responsibilities
Log, diagnose, and resolve end-user support tickets via enterprise ticketing system; provide remote assistance and hands-on on-site support; set up, image, and configure new PCs; install, upgrade, patch, and troubleshoot software; handle IMAC work including relocations and user orientation; diagnose and resolve hardware, software, and network connectivity issues; back up and restore user data; maintain accurate asset and inventory records; support VoIP handset moves and voicemail resets; document system configurations and resolutions
