Trade Services Executive
Core
Respond to client queries via phone, email, live chat, and messaging to deliver exceptional service and maintain CMC Markets' reputation as a top customer satisfaction provider.
Role type
Customer service executive (financial services)
Builds
Client support interactions for a global CFD trading and share investing platform
Domain
Financial services / Fintech / CFD trading
Deliverable
client delivery
Required skills
Customer service orientation, verbal and written communication, resilience in high-volume environments, adaptability
Preferred skills
Previous customer service experience, passion for global financial markets, CFD trading, or investments industry
Responsibilities
Respond to client queries via phone, email, live chat, and messaging; Act as a brand ambassador delivering exceptional service; Identify opportunities to enhance the client experience; Provide clients a world-class experience
