Senior Client Services Executive
Core
Respond to client queries via phone, email, live chat, and messaging to maintain high customer satisfaction in a fast-paced financial services environment.
Role type
Senior Client Services Executive (Fintech)
Builds
Client support and retention for a global CFD trading and share investing platform
Domain
Financial Services / Fintech / CFD Trading
Deliverable
client delivery
Required skills
Customer service, English (verbal/written), Mandarin (verbal/written), CRM systems, trading platforms
Preferred skills
RG146 certification, resilience in high-volume call centre settings, passion for financial services
Technologies
CRM systems, trading platforms
Responsibilities
Respond to client queries via phone, email, live chat, and messaging; Act as a brand ambassador delivering exceptional service; Identify opportunities to enhance the client experience; Participate in a rotating schedule between 8:00am and 6:00pm
Seniority
Mid-level, hands-on IC
