Customer Success Manager
Core
Own the full post-sale relationship for a portfolio of commercial and small enterprise customers to drive deployment, adoption, renewals, and expansion of a cyber risk remediation platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Autonomous Remediation Platform for enterprise cyber risk reduction
Domain
Cybersecurity / IT Operations / Vulnerability Management
Required skills
Customer Success management, Account Management, Renewal strategy, Expansion sales, Onboarding & deployment, CRM discipline, Data-driven forecasting, Stakeholder management, Technical communication, Commercial negotiation
Preferred skills
Cybersecurity domain expertise, MEDDPICC qualification, Channel partner management, AI tool usage, Security/IT certifications
Technologies
Autonomous Remediation Platform, CRM systems
Responsibilities
Own the full post-sale relationship from onboarding through renewal and expansion; Drive onboarding and deployment to achieve measurable risk reduction; Conduct business reviews to prove value and eliminate exposure; Forecast renewals and expansion accurately; Act on usage and sentiment signals to identify opportunities; Capture feature requests and turn customers into advocates.
Seniority
Senior, hands-on IC