Customer Support Engineer (IL Team)
Core
Hands-on technical support for deploying, integrating, and troubleshooting a cybersecurity platform (Remedio) in enterprise environments, focusing on vulnerability remediation and compliance.
Role type
Senior Customer Support Engineer (Cybersecurity)
Builds
Secure enterprise IT environments by deploying and maintaining the Remedio Autonomous Remediation Platform
Domain
Cybersecurity / Enterprise IT Infrastructure
Deliverable
client delivery
Required skills
Root Cause Analysis, enterprise IT troubleshooting, Windows/Microsoft environments, Active Directory, DNS, networking, technical documentation, customer onboarding
Preferred skills
Endpoint security (EDR, device posture), Linux/macOS, cloud environments, government/defense customer experience
Technologies
Remedio Platform, Windows, Active Directory, DNS, Linux, macOS
Responsibilities
Support deployment and integration of the platform; troubleshoot complex technical issues and perform RCA; guide customers on configuration and best practices; support onboarding and technical training; collaborate with R&D and Product teams; provide remote and onsite support.
Seniority
Mid-Senior, hands-on IC