Customer Service Representative - PH (Remote)
Core
Handle customer inquiries, resolve issues, and support collections via phone, email, and in-person interactions.
Role type
Customer Service Representative
Builds
Customer support and operational coordination
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
verbal communication, written communication, problem-solving, collections, invoicing, CRM systems, ticketing tools, multitasking
Responsibilities
Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues; Handle customer complaints, providing appropriate solutions and alternatives within established guidelines; Assist with collections and invoicing while supporting additional in-scope administrative tasks; Process orders, forms, applications, and requests accurately and efficiently; Keep detailed records of customer interactions, transactions, comments, and complaints; Communicate and coordinate with internal departments to ensure customer needs are met (via careerplan.io/jobs/C9-006-8F-269-C0-507-customer-service-representative-ph-remote)